AI usage helps a lot in work automation. For example, to answer students' questions 24/7, universities need to hire a lot of people, which leads to increased spending that is often not in the budget. To solve this issue, the University of Staffordshire in the UK launched Beacon, an AI-based chatbot. It never tires of repetitive, monotonous requests and can replace three to four employees. The chatbot, downloaded as a mobile app, informs students about schedule changes and invites them to join university communities. With Beacon's help, students can also apply for a council tax exemption, order new student cards, and connect with faculty members.
Students can communicate with Beacon via text or voice messages. The AI bot can self-learn, retain information, and, as a result, gradually expand its functions. According to the developers' forecast, it will soon remind students of lessons and deadlines.